Facebook

I never really thought about creating a facebook page for the library until today. It is not a bad idea especially because it is the new myspace. Everyone who is in to technology has one. Patrons would be able to access information from their cell phones as well as computers. New books and events can be listed on your page as well as inquiries. My only suggestion would be to keep it clean.

Library Customer Service

Greet the patron
Offer assistance
Thank them and invite them back
Always wear your name tag so the patron can identify you
Pass the buck when you do not know the information
Escort them to the desired section
Never say no